You must be at least 18 years old to undergo any SPMU treatments; you may be asked for identification to verify.

Contacting me- Emma May SPMU is open Tuesday- Saturday 10am-6pm. I always try to reply to all inquiries within the opening hours as soon as possible. I may reply to any messages during my closed days, but this cannot be guaranteed. All appointments can be booked or rescheduled online via phone, email, or social media. All information on prices or treatments is available on my website.

Cancellation, Rescheduling, No-shows and Amendments of appointments – We ask that you provide us with 48 hours' notice of cancellation for any appointments. We reserve the right to charge for any appointments that are missed without notice. 50% of a treatment value for late cancellations, 100% for no shows, £25 for pre-paid treatments under 1 hour, £50 for pre-paid treatments over 1 hour.

Late Arrivals- If client arrives later than 15 minutes for their scheduled appointment, there is a possibility that I may not be able to carry out with service and late cancellation fee will be charged, or the service will be shortened (where possible, but full price still applies).

Your personal details and pictures- All personal details and photos are stored and used within accordance with GDPR. I will take before and after pictures for my records and for advertising/marketing purposes. If you would prefer that I didn’t use your pictures on my social media platforms, please notify me directly on the day of your appointment. I will still take before and after pictures, to attach them to your records, but will not use them for advertising purposes if you don’t wish to do so.

Patch test- Health and safety of my clients is most paramount, therefore I have a 48-hour patch test policy. All new clients (or clients who haven’t been to Emma May SPMU for more than 3 months) will need a patch test prior to any SPMU treatment. It is client’s responsibility to arrange a patch test at least 48 hours prior to their treatment, or their treatment will not go ahead. Please contact me to schedule your patch test.

Gift vouchers- Gift vouchers are non-refundable and cannot be exchanged for money. All gift vouchers can be redeemed within 12 months of purchase (expiry date is visible on the vouchers).

Refunds- As general rule, I don’t offer refunds for my services. If you aren’t happy with your service/result, I will do everything I can to correct the issue.

Complaint’s procedure- Your custom is very important to me, and I work hard to provide top costumer service, and quality treatments. If you are unhappy or dissatisfied with your treatment/ results, please contact me within 24 hours of your appointment with all details. You might be asked to come to the clinic to speak to me, where I will do my best to find a satisfactory resolution wherever possible.

Referrals – Earn up to 50% off your next treatment. To be valid, your referee must mention you in their consultation form under the ‘where did you hear about us’ section. 2 referrals will earn you 25% off your next treatment. 4 referrals for the 50% off your next treatment. No more than 4 referrals (50% off) can be applied within a 12-month period and can't be used alongside any additional promotional offers. A consultation alone is not valid as a referral; the referee must have at least one treatment paid in full.